Sr. Field Service Engineer

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Are you looking to use your knowledge and experience to help develop future FSE’s to meet critical customer demand?

Sr. Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops staff members on more sophisticated instrumentation and complex workflows.

Primary Responsibilities

  • Completes and successfully pass assigned training tasks on assigned products and responsibilities
  • Deep knowledge of Sciex and OEM products
  • Experienced and proficient in performing high quality installation, repair and maintenance on mass spectrometers and HPLC instrumentation with a solid understanding of Sciex or competitive products including applications and software workflows
  • Performs qualifications services and customer training.
  • Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region
  • Completes administration duties (logging service activities, expense reporting, inventory, etc.)
  • Assist District/Process Manager with leading technical discussions for regional critical issues
  • Assists the District Manager with special projects, identifying resources and training needs, and filling in for the DM as needed.

Education and/or Work Experience Requirements:

  • Associate’s degree (A.S./A.A.S) or Bachelor’s degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)
  • Prior experience using and/or servicing mass spectrometry or related scientific instruments is beneficial but not required
  • 5+ years experience as a field service engineer

Additional Requirements:

  • Experienced in troubleshooting and follow problem-solving procedures
  • Excellent verbal and written communication and interpersonal skills
  • Proficient knowledge of electrical and electro-mechanical technology and all required safety protocols
  • Ability and willingness to lift up to 50 lbs
  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist
  • Exposed to seasonal weather based on geographic region
  • Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required
  • Maintain a valid Driver’s License
  • Meet Vendor Credentialing requirements
  • Participate in Problem Solving Processes & Kaizens

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