Sciex – Field Service Engineer (Medical Instruments) – Indianapolis, IN

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

The Mass Spectrometry Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including our strategic accounts.   The Engineer resolves all assigned customer and technical issues and partners with Sales and Service management to drive customer satisfaction. This role mentors and develops staff members on more sophisticated instrumentation and complex workflows.  

This position is part of the Field Technical Service and primarily covers the Indy area however the Territory coverage may expand to: OH, MI, WV, Western PA, and Western NY as needed.

In this role, you will have the opportunity to: 

Assist the District Manager with leading technical discussions, special projects, identifying resources and training needs, and filling in for the DM as needed. 
To gain in-depth experience and proficiency in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation.
Maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues.
Partner with Sales and Service management to drive customer satisfaction and business objectives. Also, mentors and develops staff members on more sophisticated instrumentation and complex workflows.
Train our customers and troubleshoot and resolve difficult service situations both within assigned accounts as well as across the district/region.
​Completes administration duties (logging service activities, expense reporting, inventory).
Utilize your skills and training to accomplish a solid understanding of Sciex or competitive products including applications and software workflows.
The essential requirements of the job include:  

Associate’s degree (A.S./A.A.S) or Bachelor’s degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics).
We provide company car, company gas card and 50% + travel, by vehicle, within the Indy area and surrounding locations noted above.  Maintain a valid Driver’s License.  Meet Vendor Credentialing requirements. 
5+ years’ experience as a field service engineer and deep knowledge of Mass Spectrometry or related scientific instruments experience.
Ability to lift up to 50 lbs.
It would be a plus if you also possess previous experience in: 

Prior experience using and/or servicing Mass Spectrometry, capillary electrophoresis or related scientific instruments is beneficial.
Proficient knowledge of electrical and electro-mechanical technology and all required safety protocols.
Experience in Problem Solving Processes & Kaizens.
SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. 

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